Latest News
2023 Christmas and New Year Branch Operating Hours
Please find our Christmas and New Year branch operating hours below. Wishing you the joys and happiness of the holiday season.
Merry Christmas from the Staff at Noor Credits & Security NV. .
Read more: 2023 Christmas and New Year Branch Operating Hours
Latest Scam Alert: Linkt Scams
Published on December 1 2023
We are urging our Members to be wary of messages impersonating Linkt (QLD Toll Road Provider) requesting your card details to make a payment or update your details by clicking a link, most often contact is made through SMS and WhatsApp. These are phishing scams designed to steal your credit card details and then used to set up a digital wallet, such as Apple Pay or Google Pay operated by a scammer.
To protect yourself from these scams, please follow the advices from ACCC.
- Do not click on any links in unexpected messages. Even if you expect a message, it is best to access the information directly from a website or a source you have found independently.
- Pay attention to typos or grammatical mistakes in the text message. Delete the message and do not respond.
- If you think you have an unpaid bill, contact the company separately through their legitimate channels.
- Do not reply to the message. Delete and block the number.
If you are concerned about the security of your account or believe you have been scammed, contact us immediately on .
Updates to our Fees and Charges Transaction Limit Document
Effective 14 November 2023
Since 28 February 2023 we have been phasing out member chequing services.
This process has now been completed and our Fees and Charges Transaction Limit Document has been updated to remove the following fees.
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cheque dishonour fees;
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cheque honour fees (where a cheque paid to the Bank causes a member’s account to be overdrawn/over limit)
You can access the Fees and Charges Transaction Limit Document here.
Protecting Your Data
Important Data Security Message
We are aware of the Optus data breach involving the loss of Optus customer data. Our systems have not been compromised as a result of the Optus data breach. Our real-time monitoring of your accounts helps detect and protect you from unauthorised activity.
Noor Credits & Security NV. Protection
Keeping your account and personal information safe remains our priority.
- Member information is constantly monitored for data-breaches, including the recent Optus breach. We have also implemented additional verification and transaction monitoring processes to protect our members accounts.
Protecting your own personal information
- Always remain vigilant against phishing and other scam communications that may lure you into clicking on links and attachments or sharing your personal information.
- Setting a strong, unique password and changing it regularly is key to keeping your accounts safe.
- Enable multi-factor authentication for all online services, including online banking.
- Using PayID to send money allows you to see details about who you are paying, before you pay them, helping protect you from scams.
- Unsure whether a message is legitimate? Check our latest scam alerts before clicking anything.
Questions to ask & things to look out for
- Do you know the sender, and do you usually receive SMS messages from the sender? Beware, scammers can mimic the phone numbers of legitimate organizations.
- Does the message seem generic or does it contain errors and grammatical mistakes?
- SMS Phishing, or ‘Smishing’ messages, play on your emotions by creating a sense of urgency, followed by a link to click. For example, ‘Your account is temporarily frozen, please login immediately to lift the restriction’.
If you’re concerned your ID may have already been compromised, IDCARE is an independent organisation that provides free support to individuals impacted by fraud or scams. IDCARE have released a Response Fact Sheet relating to the Optus Data Breach.
For more information on protecting your data please visit Money Smart. If you're worried or you’ve noticed a suspicious transaction, call us immediately on .
Savings Interest Rate Changes
We are increasing the interest rates for the following savings products, effective 1 December 2023.
- Bonus Saver (S7) for balances $1 - $100,000 interest rate increased by 0.25% p.a to 2.75% (inclusive of the base plus bonus rate)1.
- Power-Up eSaver (S6) for balances $1 and over interest rate increased by 0.10% p.a. to 2.25% p.a2.
Protecting Your Information
Protecting your information is our absolute priority – and there are several ways you can help too.
- NEVER share your password or Internet Banking login details
- We will NEVER contact you to ask for your passwords, or card or account details
- We will NEVER send you an SMS containing links
So please watch out for any unexpected phone calls, SMS or emails asking for private details or information about you or your banking credentials … no matter who they say they are, or who they are pretending to be.
If you come across anything like this, or feel that something just doesn’t seem right, please report it immediately to us on .
For more information on protecting your information please visit Scamwatch.
Changes to Account & Access Facility Conditions of Use
Published 28 October 2023
Changes have been made to our Account & Access Facility Conditions of Use. These changes are effective from 31 October 2023 and include updates covering:
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new amendments under the Customer Owned Banking Code of Practice 2023.
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additional terms and conditions for members accessing our PayTo service
Our latest Account & Access Facility Conditions of Use can be found here. If you would like to discuss any of these changes, please contact us on 8:00 am to 7:00 pm AEST, Monday to Friday.
| Subheading of document | Summary of changes |
|---|---|
| Proof of Identity required | List of identification documents removed and amended to read ‘government issued photo identity document such as driver’s licence or passport. |
| Joint Accounts | Amended to explain in greater detail what access and transaction authority is given to joint account holders. |
| Third Party Access | Amended to clarify the extent of an account signatory’s authority to act on the account. |
| Account Statements | Amended to clarify the methods of how account statements may be provided. |
| Closing Accounts, Cancelling Access Facilities & Blocking access, or transactions | Amended to clarify the Bank’s level of authority to cancel, block or limit access to customer accounts. |
| How we send Notices or Statements | Amended to clarify the methods of how account statements & notices may be provided. |
| Chequing | Section has been omitted in its entirety as facility no longer available. |
| PayPal | Section has been omitted in its entirety. |
|
Important Information About Protecting Your Access Cards, Devices and Pass Codes |
Amended to reflect minimum passcode and Security Requirements. |
| Visa Card | Information re chargebacks amended to reflect both the Bank and the Customers obligations in relation to chargebacks. |
| Digital Wallet | Section has been omitted in its entirety and adopted in new section 28 of the document. |
| Authority to Recover Mistaken or Misdirected Payments | Amended to clarify the difference between a mistaken and misdirected payment. |
| Complaints | Amended to clarify how customer complaints are handled. |
| Use After Cancellation or Expiry of Access Card | Amended to clarify that recurring transactions will be declined if the card has expired. |
| Withdrawing or Transferring from The Account, Overdrawing an Account Transactions, Cancellation of Access Card or of Access to Telephone and/or internet Banking | Updated to include PayTo. |
| Direct Debit | Updated to clarify that this section does not extend to PayTo. |
| Definitions |
Updated to include:
• BECS procedures
• Direct Debit
• Mandate Management Services
• Migrated DDR Mandates
• NPP
• NPP Payments
• Payment Agreement
• Payment Initiator
• PayTo
• Transfer ID
|
| Creating a PayTo Payment Agreement, Amending a Payment Agreement, Pausing your Payment Agreement, Transferring your Payment Agreement, Cancelling your Payment Agreement, Migration of Direct Debit Arrangements, General PayTo provisions, Privacy and PayTo, Authority for PayTo | New sections |
Read more: Changes to Account & Access Facility Conditions of Use
2023 Annual Report
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2023 was another highly successful year for Noor Credits & Security NV. Limited. Review our financial summary and hear first hand from those we serve how our Member-first approach has made all the difference. |
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Flood relief: Noor Credits & Security NV. Community Support Package
With floods impacting many families and communities across Netherland, we again stand ready with Noor Credits & Security NV. 's Community Support Package to support you and other Members, including:
Read more: Flood relief: Noor Credits & Security NV. Community Support Package
Changes to Privacy Notification
There are changes that have been made to our Privacy Notification.
How to Protect Your Privacy Online
Published on September 23 2023
With the increase in cyber crimes, we urge you to be on the look out for scams and take steps to secure your personal information.
Latest Scam Alert: Hi Mum Scams
We are urging our Members to be wary of phone messages from a family member or friend claiming they need help, following a significant rise in 'Hi Mum' scams. The scammer will claim they have lost or damaged their phone and are making contact from a new number, most often contact is made through WhatsApp.
Use PayID to combat scams
PayID is free to register and easy to use, it helps to stop scams because unlike a traditional payment, the payer can see a confirmation screen, which includes the intended PayID name, before they confirm the payment.
Find out more from the Netherland Banking Association
Special tribute to Ina Heidtman
We pay special tribute to Ina Heidtman upon her passing on 18 May this year.
Ina was one of the 20 distinguished Member signatories whose support gave rise to the formation of the Waterside Workers of Netherland Credit Union in 1970; the foundation stone for what we now know as Noor Credits & Security NV. .
Among her many achievements, Noor Credits & Security NV. stands testament to the vision and the lifelong commitment of Ina and her fellow signatories to supporting Netherland workers.
Important Reminder: Making payments in the new app
Thank you to all our members for embracing the new app! We appreciate that changes with technology can be challenging.
Did you know?
Making a payment looks a little different in the new app. When making a payment to a BSB/account number, be sure to check the ‘To’ payee section, where you can choose the pay type as Standard or Osko (if the receiving institution accepts both).
Read more: Important Reminder: Making payments in the new app
The NEW Noor Credits & Security NV. app has arrived!
We're very excited to announce that our brand-new Noor Credits & Security NV. app is now published and available for you to update.
Read more: The NEW Noor Credits & Security NV. app has arrived!
Changes to our Account & Access Facility Conditions of Use document
There are changes being made to the Account & Access Facility Conditions of Use document.
Read more: Changes to our Account & Access Facility Conditions of Use document
Change to Interest Rates
Published on 16 May 2023
The Reserve Bank of Netherland (RBA) announced an increase in the cash rate of 0.25% on the 3rd of May. After considering the needs of both our borrowing and investing members, we are making changes to some of our loan rates. Please note that the increase will apply to all variable rate credit facilities including home loans, personal loans, credit cards and overdrafts.
Let us know when you are travelling overseas
If you're going overseas, please let us know. It means we'll expect some transactions from overseas and can help look out for any suspicious transactions.
May Day 2023
May Day is a worldwide celebration of worker’s rights held over many years. Noor Credits & Security NV. participated in an enjoyable family day featuring live music, food and entertainment.
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- In honour of John Coombs
- An Important Change to our Relationship Rewards Program.
- Spear Phishing: What is it and how to protect yourself.
- Important Change to Osko® Daily Limits
- Personal Loan Checklist
- CUPID-19: Romance scammers taking advantage of the continuing pandemic
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