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Noor Credits & Security NV. App FAQs

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Getting Started

  1. How do I log in to the app for the first time?
    Simply head to the App Store or the Google Play Store and search for Noor Credits & Security NV. to download the app if you are a first-time user. You will need to be registered for Internet Banking before being able to use the mobile banking app.

    You will need to know your member number and internet banking access code to then register on the app. You will then be prompted to set a PIN or pattern or continue using member number to log in. After this you can set some biometrics depending on your device (Touch ID or Face ID).
     
  2. Where do I find my member number?
    Your member number is also the number you use to login to Internet Banking. You can find your member number on your Statement. If you are having trouble finding your member number, please contact us on .
     
  3. How do I register for internet banking, so that I can use the app?
    Register for internet banking by calling us on (8:00am - 7:00pm, Monday to Friday) or visit one of our branches.
     
  4. Is there a fee for using the app?
    No, the app is free to use and download, however, your standard mobile phone service and data charges will apply.

Cards

  1. If I have a new card, can I activate it through the app?
    Yes, you can activate your new card via the ‘Cards’ tab.
     
  2. What else can I do with my card in the app?
    You can ‘Lock Card’ if you want to temporarily stop your card e.g. if think you have misplaced it but do not want to stop it completely. You can then unlock it if you find it. You can stop your card if it is damaged, lost or stolen. You can then order a replacement card if you wish.

Biometrics

  1. Does the app support Biometrics (Face ID and Fingerprint)?
    Our app supports both Face ID & Touch ID (Fingerprint). You will be prompted to enable biometrics when you first register to the app if your device supports this.

    We do not advise using this feature if someone else's biometrics are saved on your device as they will be able to access your banking information. You can still use a PIN, pattern, or use your member number and access code if you prefer.
     
  2. How can I disable biometrics login?
    1) Click on the Hamburger Menu (three lines in top left corner) > Settings > Face ID/Biometrics Login
    2) Ensure the toggle Face ID/Biometrics is disabled

PayID

  1. How do I create a PayID for my Noor Credits & Security NV. account from the app?
    It's simple! In the Noor Credits & Security NV. app follow these steps:

    1) Press on the '$ Pay' icon on the bottom of the screen
    2) Tap 'Manage PayIDs'
    3) Tap 'Set up' then select PayID from the 'Choose contact option' list
    4) Press 'Save'
    5) Once you have set up your PayID, instead of sharing your BSB and account number with your friends, simply let them know your PayID and you will receive the money into your chosen account.
     
  2. Can I manage my PayID in the app?
    Yes, you can manage an existing PayID by clicking on the ‘Pay’ tab at the bottom, then click ‘Manage PayIDs’

My profile

  1. Can I change my address via the app?
    Yes, you can update your address via the following steps.

    1) Go to the Hamburger Menu (three lines in top left corner)
    2) Tap 'My Details'
    3) Tap 'Address details'
    4) Tap 'Send SMS code', you will receive a text message with an SMS code that you need to type in.
    5) Tap 'Continue'
    6) Enter your updated address details in relevant fields. NOTE: You can update Postal address as well if it's not the same by toggling the 'Same as postal address' button.
    7) Tap 'Update details'
    8) Confirmation screen will appear.
     
  2. Can I view my balance without logging in?
    Yes, you can do this for one account via setting up 'Quick Balance'. This enables you to view the balance of your chosen account without logging in.

    1) Swipe left on the 'Welcome' screen
    2) Tap the 'Set up' button on the 'Set up quick balance' screen
    3) Select the account you want to be displayed.
    4) Tap 'Save'

    You can change the account you want displayed or disable the 'Quick Balance' feature at any time via the Settings and Security menu.
     
  3. What is a Savings Goal and how do I set it up?
    Savings Goal allows you to set an amount you wish to save for and keep track of progress on your target.

    1) Swipe left twice on the ‘Welcome’ screen
    2) Tap the 'Set up' button
    3) Fill out the details

Payments and transfers

  1. How do I access payments/ transfer options?
    From the home page, select 'Pay' at the bottom of the screen.
     
  2. How do I make payment?
    To make a payment select 'Pay' at the bottom of the home screen. You can also make a payment by selecting 'Accounts' at the bottom of the home page. Choose the account you wish to make the payment from and then select 'Pay'.
     
  3. How do I check my balance and my latest transaction?
    You can check the balance of your accounts by selecting 'Accounts' at the bottom of the home screen. Select the account to view your latest transaction.
     
  4. Can I update my Internet Banking password in the App?
    Yes you can. If you are not yet logged in you can select Forgot Password and follow the prompts. If you are still having issues, please contact us on . If you are already logged in you can use the Settings page to change your internet banking access code.
     
  5. How do I pay someone using the Noor Credits & Security NV. app?
    Simply open your Noor Credits & Security NV. app, select Pay > Pay someone
     
  6. Am I able to perform redraws within the App?
    Yes, if you have redraw available you can perform this in the Noor Credits & Security NV. app.

General

  1. Where can I find the Interest I have earned so far?
    You can find 'Current year' and 'Previous year' Interest details via the Hamburger menu (three lines in top left corner). Tap 'Accounts'. Then tap 'Interest Details'.
     
  2. How do I log out of the app?
    You can log out of the app when you are in the home screen by selecting Logout. You can also log out of the app when you are not on the home page by clicking the arrow in the box in the top right-hand corner.
     
  3. Where can I find my BSB and Account number in the App?
    From the home screen

    1) Select 'Accounts' and then select the account you wish to know the details of.
    2) You can see the BSB and your member number from this page.
    3) To get your 9 digit account number tap the blue coin symbol above your member number details.
     
  4. Where can I find my last login details?
    On the home page above the Logout button.
     
  5. Where do I find 2 to sign authorisations?
    In the Hamburger Menu (three lines in top left corner) select Pay > Authorisation requests
     
  6. How do I change my preferred login method?
    From the main menu select Settings and security > Security options. You can then change your preferred login method.

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